the little loft online store Refund & Shipping Policy

Shipping Policy

We process orders the day they come through the Shopify website except on Sundays, Mondays, Public Holidays and store close-down dates.  

Please indicate on your order whether you would like your item/s delivered or if you will pick up in store.

Delivery

We only ship to New Zealand. There is no additional cost for shipping or delivery.   Please contact us via email/Facebook/Instagram if you require shipping overseas.  

All orders are sent through NZ Post or delivered by one of our team. We work hard to ensure our orders are delivered to you promptly.  

Pick up in store

Your order will be ready for collection at reception during our opening hours.  Very occasionally, the front door is locked if therapists are completing a long service and can not leave the treatment room.  

Gift Vouchers

You can print the gift voucher at home and give to the recipient or we are more than happy to create a beautiful card which we can post or you can pick up in store.  Please let us know your preferences.

Refund Policy

We do not have to give a refund if you change your mind about a purchase — so please choose carefully.

If the product you have bought is faulty, we will provide a remedy as required by the Consumer Guarantees Act.